- Go to www.cebupacificair.com.
- Search for your flights, carefully selecting the destination and travel dates.
- Look for options, either through adjusting the flight dates or looking for a suitable flight time.
- Select the final schedule.
- Pay for the trip with your credit card.
- Cebu Pacific gives you confirmation and emails you the ticket.
- Print your ticket, and you're ready for your flight.
Seems pretty easy, right? This process has offered me convenience a lot of times, and I really appreciate the many times I've booked my flight without going through the ticket office.
However, I've seen that the process isn't perfect. Last week, I booked a connecting flight from Cebu to Legaspi via Manila. I carefully chose the schedule: CEBU-MANILA 710am, then MANILA-LEGASPI 1025am. I paid through my credit card, and got my confirmation ticket. However, when the ticket was emailed the schedule for my MANILA-LEGASPI flight was 1215pm. It obviously wasn't the one that I chose.
Is there something wrong with the Cebu Pacific online booking system? This isn't the first time this has happened to me. The first time it happened was for an international flight. I ended up paying about Php3,000 in rebooking fees, because the wrong dates got printed on the ticket. I immediately emailed the Cebu Pacific customer service to report the error, and I got no reply at all. Only God knows if I will get answers if I call the customer service hotline. I don't have happy experiences about that either.
Has this ever happened to you? This type of error also happened to my friend who booked for a Hongkong flight, as well as to the mom of my friend who booked online as well. I went to the ticket office today to see if they could help me with my problem, but they can't do anything about it. They still advised me to call the hotline or send an email. I explained to the agent how frustrating and hopeless that step could be, but he really can't help me.
I really felt helpless. It seems like Cebu Pacific clients are always at the mercy of that airline company. Next time I book online, I better take screen shots of each step I take in their online booking system to have proof of the process. Let's see where that will take me.
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