Yet Another Cebu Pacific Complaint

A normal process of getting Cebu Pacific Air tickets online would be like this:

1. Go to www.cebupacificair.com.
2. Search for your flights, carefully selecting the destination and travel dates.
3. Look for options, either through adjusting the flight dates or looking for a suitable flight time.
4. Select the final schedule.
5. Pay for the trip with your credit card.
6. Cebu Pacific gives you confirmation and emails you the ticket.
7. Print your ticket, and you're ready for your flight.

Seems pretty easy, right? This process has offered me convenience a lot of times, and I really appreciate the many times I've booked my flight without going through the ticket office. 

However, I've seen that the process isn't perfect. Last week, I booked a connecting flight from Cebu to Legaspi via Manila. I carefully chose the schedule: CEBU-MANILA 710am, then MANILA-LEGASPI 1025am. I paid through my credit card, and got my confirmation ticket. However, when the ticket was emailed the schedule for my MANILA-LEGASPI flight was 1215pm. It obviously wasn't the one that I chose. 

Is there something wrong with the Cebu Pacific online booking system? This isn't the first time this has happened to me. The first time it happened was for an international flight. I ended up paying about Php3,000 in rebooking fees, because the wrong dates got printed on the ticket. I immediately emailed the Cebu Pacific customer service to report the error, and I got no reply at all. Only God knows if I will get answers if I call the customer service hotline. I don't have happy experiences about that either.

Has this ever happened to you? This type of error also happened to my friend who booked for a Hongkong flight, as well as to the mom of my friend who booked online as well. I went to the ticket office today to see if they could help me with my problem, but they can't do anything about it. They still advised me to call the hotline or send an email. I explained to the agent how frustrating and hopeless that step could be, but he really can't help me.

I really felt helpless. It seems like Cebu Pacific clients are always at the mercy of that airline company. Next time I book online, I better take screen shots of each step I take in their online booking system to have proof of the process. Let's see where that will take me.

Like this post? Subscribe to The Chic Traveller!

Like this post? SUBSCRIBE to The Chic Traveller updates:

Boracay

Boracay is such a fine beach destination. I always wonder when I'll get to go back there again. It's a good thing it got included in NY Times' 44 Places to Go in 2009. (-- thanks to Dong for the link!)

I wish I could update more often. I always try to take time off my corporate workload to write about the places I've been to. I have yet to write more about Boracay, Davao, Cebu and Bangkok. I hope I could start writing about Singapore and Shanghai soon. I hope to get to do all this writing, or else I'd forget some details about my trip! That's one reason why I keep this blog. I want to write about my travels so that someday I'd get to look back and cherish the memories I made in all those places I've visited. :)

Like this post? Subscribe to The Chic Traveller!

Like this post? SUBSCRIBE to The Chic Traveller updates:

Exploring Leyte

Here's an aerial view of Leyte as our plane ascended from their airport to go back to Cebu. It's a wonderful sight. The place is so vast that any traveller would surely find something to love in that place.

Like this post? Subscribe to The Chic Traveller!

Like this post? SUBSCRIBE to The Chic Traveller updates:

Surf Camp in Calicoan, Samar

If you want to wake up early in the morning with the sound of the waves knocking at your door, you should visit The Surf Camp in Calicoan, Samar. The location is perfect. The resort faces the Pacific Ocean, and the place is definitely a surfer's delight.




The waves constantly bring in soothing sounds to the Surf Camp's guests. I loved walking around the place. From the pathways leading to the beautiful nipa cottages that housed our rooms to the boardwalk near the shore, I felt the sea was always beckoning.





The rooms provided the comfort we needed after a long day's work. If I'm not mistaken, they decorated the room Balinese/Thai style with great wooden artworks hanging on the walls. Their bathrooms were spacious. It could easily accommodate 3 people at a time, as the toilet and bath had separate stalls. There was cable TV through a satellite connection.



They had a swimming pool, too. As expected, it was overlooking the Pacific Ocean. What's different is that this pool contained seawater. You can easily relax by the poolside and listen to the sound of the waves nearby.







They had a boardwalk near the shore filled with reclining beach chairs that are perfect for sunbathing. We had our dinner arranged at this place one night, and it was perfect. We listened to the waves, and when we look up stars are splattered all over the sky. We would occasionally see a shooting star or two. For those who love music, you could easily bring your IPod and speakers with you as the staff could provide you an extension cord to plug in your gadgets for your convenience.

Surfing Lessons
Of course, this post wouldn't be complete without information on surfing lessons. The Surf Camp offers lessons for Php1000 per 3 hours with an instructor. If you want to rent a surf board only, you could get it for Php500 per 3 hours.

The Beauty of Surf Camp
All in all, I had a very nice stay at Surf Camp in Calicoan, Samar. The long wait to the destination was compensated by the beauty of the place. The staff was very accommodating as well. They responded quickly to all our requests, and they made sure that our stay was pleasant. The Surf Camp is definitely a place that's easy to love.

How to Get To Surf Camp in Calicoan, Samar
Get a direct flight from Cebu or Manila to Tacloban, Leyte. From Tacloban, hire a van to take you to Guian, Samar. It's a 3-hour drive, and it's not 100% comfortable as the roads leading to Guian are not perfect. Make sure you're ready for the long drive.

Like this post? Subscribe to The Chic Traveller!

Like this post? SUBSCRIBE to The Chic Traveller updates: